Product · n7kel Voice
n7kel Voice — speech-to-text and speech analytics in any language
The camera shows what an employee did; n7kel Voice shows what the employee said. The product transcribes conversations in the service area and analyzes them: was the script followed, were forbidden phrases used, was there a conflict, was an add-on offered. It works with any language; the price depends on the number of languages.
- 10:21:04CashierRUЗдравствуйте! Карта лояльности есть?Hello! Do you have a loyalty card?
- 10:21:09CustomerKKСәлеметсіз бе! Жоқ, картам жоқ.Hello! No, I don’t have a card.
- 10:21:15CashierENWould you like a coffee with that?
- 10:21:22CustomerHYՈչ, շնորհակալություն։No, thank you.
- 10:21:30CashierRUЭто не моя проблема, обратитесь к старшему.That’s not my problem, ask the supervisor.
Script compliance
3 of 5
- Greeting
- Loyalty card offer
- Add-on offer
- No forbidden phrases
- Farewell
Flagged
Audio is recorded with staff and customers notified
Capabilities
What n7kel Voice does
Speech-to-text
Conversation transcripts with speaker separation and timestamps. Languages are set per project — one or several.
Script compliance
Greeting, clarifying the customer’s needs, stating the amount, offering a loyalty card, farewell — each dialogue shows which steps were completed.
Forbidden phrases
Rudeness, unacceptable promises, phrases that contradict procedures. The client sets the list.
Conflicts
Raised voices, an argument, a complaint — an event for the shift supervisor with a clip of the conversation.
Upselling
Whether an additional product or service was offered and how the customer responded.
Conversation search
Full-text search across transcripts: word, phrase, employee, site, period. Jump from a line to the clip of the recording.
Any language
n7kel Voice works with any language, including several in one conversation: for example, the employee speaks Russian and the customer answers in Kazakh or Armenian. Every utterance is tagged with its language, and the analysis rules — script, forbidden phrases, upselling — are set separately for each language.
The price depends on the number of languages in the project. For languages with local terms, product names and abbreviations, n7kel AI is trained further on the client’s examples.
Applications
Where it is used
Fuel stations
Service script at the checkout, add-on offers, conflicts. Together with n7kel Fuel Station Control.
Stores
Service at the checkout, handling objections, courtesy during peak hours.
Banks
Consultations at service windows: use of mandatory wording and disclosure of terms.
Contact centers and front desks
Reception desks, front-office counters, information services, recorded phone calls.
How it works
From audio to report
Audio source
Microphones in the service area, cameras with built-in microphones, or call recordings provided by the client.
On-site recognition
Speech is converted to text on the client’s equipment. No external speech recognition services are used.
Analysis
The transcript is checked against the client’s rules: script, forbidden phrases, conflicts, upselling.
Events and scores
Violations reach the supervisor with a clip, and every employee and site gets a script compliance score.
Link to video
When used with n7kel Vakhta or n7kel Antifraud, a checkout event is shown together with what was said.
Scenarios
Typical scenarios
| Situation | What n7kel Voice does |
|---|---|
| The cashier did not state the amount or offer a receipt | A flag for the missed script step and a dialogue score |
| Rudeness toward a customer | A “forbidden phrase” event with a clip for the shift supervisor |
| Conflict at a service window | A “conflict” event; with n7kel Atlas connected, a review task |
| An add-on service was not offered | Share of dialogues with an offer, by employee and shift |
| Customer complaint | Search for all conversations by site and period, jump to the clip of the recording |
| A conversation in two languages | A language tag on every utterance, analysis rules for each language |
The law
Audio only with notice
- audio recording and analysis are enabled only by the client’s decision and only when employees and customers are notified — signs in the service area, an announcement at the start of a call — as the law of the country prescribes;
- the legal basis for processing is determined by the client as the personal data controller; the final assessment is made by the client’s lawyer;
- analysis runs only in designated service areas and during working shifts;
- retention periods for recordings and transcripts, who has access and any other restrictions are set at the client’s request;
- every playback and download of a clip is recorded in the access log;
- all data stays with the client, is confidential and is not shared with third parties, except where expressly provided for by the agreement and the law.
Integration
Connection
- existing microphones and cameras with audio, call recording systems, telephony;
- transcripts and events passed to CRM, the service desk, BI and any client systems via the REST API and webhooks;
- notifications to e-mail and Telegram;
- joint operation with n7kel Vakhta, n7kel Antifraud, n7kel Fuel Station Control and n7kel Atlas.
Pilot
How we begin
Languages and rules
We agree on the languages, the script, the list of forbidden phrases and the evaluation criteria.
Recordings
Under a non-disclosure agreement, we receive sample conversations and show you the results on them.
Pilot
2–4 weeks at 1–2 sites, with employees and customers notified.
Report
Figures against the agreed criteria and recommendations on the script and staff training.
Questions
Which languages are supported?
Any. Languages are set per project; the price depends on how many there are. For local vocabulary and product names, n7kel AI is trained further on the client’s examples.
Does audio go to external services?
No. Speech is recognized on the client’s equipment, no external recognition services are used, and data is not shared with third parties, except where expressly provided for by the agreement and the law.
Do customers need to be notified?
Yes. Audio recording and analysis are used only when employees and customers are notified as the law of the country prescribes. We provide templates for signs and notices.
Hear how your customers are served
Tell us the languages and tasks, and we will show n7kel Voice on samples of your conversations. The price depends on the number of languages and is determined after the site survey.
The interfaces in the illustrations are schematic mockups with sample data.